Soto Web Studios
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AI Support Inbox

Manage incoming tickets, view conversation history, and let AI draft empathetic replies enriched with knowledge base snippets.

Tickets
  • M
    Billing discrepancy on the Growth plan
    High

    Maya Patel · Nimbus Analytics

  • L
    Feature request: export AI insights as PDF
    Medium

    Luis Martinez · CreativeForge

  • J
    AI assistant greeting feels generic
    Low

    Jordan Reed · Brightline Retail

Billing discrepancy on the Growth plan
High

Maya Patel · Nimbus Analytics

C
Customer

11/8/2025, 2:30:00 PM

Hi SWS team — our latest invoice shows a usage surcharge that doubled the expected amount. Can you confirm whether our AI insights calls were throttled? We launched a campaign this week but the dashboard stats don’t line up.

C
Customer

11/8/2025, 2:33:00 PM

We need clarity before finance closes books on Monday. Please advise if we should pause anything.

Reply composer
Workflow integration

Connect to Zendesk or Intercom via webhooks, auto-log AI drafts for agent review, and capture acceptance metrics to train future responses.