Soto Web Studios
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AI Support Inbox

Manage incoming tickets, view conversation history, and let AI draft empathetic replies enriched with knowledge base snippets.

The Problem

Support teams are overwhelmed with repetitive customer inquiries, leading to slow response times and high costs. Agents spend too much time writing responses from scratch, even for common questions that could be answered faster with AI assistance.

Business Impact

Reduces support ticket response time by 60%

Cuts support costs by 30-40%

Increases agent productivity by 3x

Improves customer satisfaction scores

Perfect For

SaaS companies
E-commerce businesses
Customer support teams
Help desk operations
Service businesses

Generate draft replies for common support questions

Pull relevant knowledge base articles automatically

Triage and prioritize tickets intelligently

Maintain consistent response quality across all agents

Handle after-hours support with AI assistance

Tickets
  • M
    Billing discrepancy on the Growth plan
    High

    Maya Patel · Nimbus Analytics

  • L
    Feature request: export AI insights as PDF
    Medium

    Luis Martinez · CreativeForge

  • J
    AI assistant greeting feels generic
    Low

    Jordan Reed · Brightline Retail

Billing discrepancy on the Growth plan
High

Maya Patel · Nimbus Analytics

C
Customer

11/8/2025, 2:30:00 PM

Hi SWS team — our latest invoice shows a usage surcharge that doubled the expected amount. Can you confirm whether our AI insights calls were throttled? We launched a campaign this week but the dashboard stats don’t line up.

C
Customer

11/8/2025, 2:33:00 PM

We need clarity before finance closes books on Monday. Please advise if we should pause anything.

Reply composer
Workflow integration

Connect to Zendesk or Intercom via webhooks, auto-log AI drafts for agent review, and capture acceptance metrics to train future responses.